OUR RETURN & EXCHANGE POLICY
100% Satisfaction Guarantee
In the event that a BlueSky Organics product does not meet your expectations, we will issue a partial refund for unused, unopened, untampered product. You must present a proof of purchase within 30 days for a refund or exchange. We are unable to process refunds or exchanges on used products. Our guarantee does not cover damage caused by improper use or accidents.
Returns and Exchanges
Step 1: Send us an email
You can return or exchange purchases by first sending an email to [email protected] Please include your name, address, order number, and reason for return. Once your return or exchange is approved, you can ship your product.
Step 2: Ship your product
We recommend that you ship your package with a carrier that can provide tracking and insurance. BlueSky Organics is not responsible for packages lost in transit without proof of tracking. Packages must be postmarked within 30 days of purchase.
To return or exchange an order by mail:
Include a copy of your proof of purchase
Ship your package with a carrier that can provide tracking and insurance
Ship to the following address:
1600 Kosmina Road
OUR SHIPPING POLICY & PROCEDURES
BlueSky Organics will pay the freight on orders to major city centres that meet the following sales order minimums. All orders ship from our Vernon location. Minimum order amounts are before taxes and fees, and do not include out of stock items.
Minimum Orders for Prepaid Freight
BC Lower Mainland: $400
Vancouver Island: $800
Sunshine Coast: $900
Northern BC: $1300
Orders Below Minimums and Remote Locations
If your areas is not listed or if you are located in a remote area, please contact our office or sales rep for a freight quote. For orders below the prepaid minimum or outside major city centres, BlueSky Organics can arrange freight and apply the charges to your invoice.
Additional Charges Apply for:
Tailgate Fee: $25
Hand unloading: $40/hour
Waiting Fee: $35
Re-delivery charge: $75